EXCHANGE POLICY

Thank you for shopping at ARS.

If for any reason, you are not entirely satisfied with a purchase we invite you to review our Exchange policy. 

THE PROCESS
We do not offer refunds or returns. We offer exchanges only.

EXCHANGE WINDOW

Request must be made within 7 days of delivery.
Items must be unused, undamaged, with original tags attached.
Sale/ Discounted items are NOT eligible for exchange. Exchange requests will strictly not be accepted.
Only 1 exchange per order is allowed. Multiple exchange requests for one order will not be accepted. Gift card orders are not eligible to be exchanged. 

HOW TO EXCHANGE
Kindly self-ship the goods to us in case of an exchange at the following address:

ARS COUTURE 

1st FLOOR. THE LANDMARK BUILDING

SHANKAR NAGAR MAIN ROAD

RAIPUR, (C.G.)

(492001)

Return shipping cost must be borne by the customer.
Mention your full name & order number on the package.
ARS COUTURE shall not be held liable for goods damaged or lost in return shipment. We recommend using a trackable courier service.

 Reverse pickup can be arranged on request (charges as per actuals, subject to availability).

AFTER WE RECEIVE THE PRODUCT
Our team will inspect the item. 

You may exchange it for any product of equal or higher value.
If your desired size/style is unavailable, a credit note (valid for 1 YEAR) will be issued.

ITEMS NOT ELIGIBLE FOR EXCHANGE
Customised products (custom size, color, length ,design).

Products without original tags.

Products delivered more than 7 days ago.

Products already exchanged once.

Products bought using a gift card / credit note. 

Products shipped Internationally. 

Order Cancellation
All orders are processed immediately upon conformation. Once placed, orders cannot be cancelled.

DEFECTIVE PRODUCT
In the rare case of damage, please inform us within 48 hours of delivery via:
📧 arsbyaashhyagrawal@gmail.com
📱 WhatsApp: +91 9243089700